Shipping & Warranty
Shipping Policy
If you have dealt with Tinder Rocketry before, you know that we are committed to delivering your rocketry recovery devices to you rapidly and with the utmost care. We typically ship your items out within two business days, sometimes even the same day. Most items are shipped USPS Priority so that you receive your package in 2-3 days after the package is shipped. If your package contains CO2, it must be shipped ground only. In this case UPS is the best. Shipping to you is always a flat $8.50 fee inside the continental US regardless of the size or weight of your package.
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Warranty
At Tinder Rocketry, we offer a straightforward warranty policy. If your device breaks, we will repair or replace it at our discretion. To initiate the process, please send us an email explaining the issue and return the device at your expense. We will cover the cost of returning it to you.
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Exclusions: If you damage one of the cutters trying to cut something that you are warned not to, I might still replace the cutter, but I might be a bit grumpy about it, and I won't replace it a second time!
If you use flash powder or smokeless powder in any of the devices, again, I might go ahead and replace it once, but I won't do it twice! Flash powder (Powder obtained from firecrackers) will ALWAYS damage anodized aluminum!
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